Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired and replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We grant to you a 12-month warranty on our workmanship, from the date of practical completion on all works and materials supplied by us in accordance with this warranty.
In the event of any of the works or materials supplied by us suffering an electrical or mechanical failure or fault within the warranty period we will at our choice either repair the fault, supply the services and materials again or pay for all parts, labor, and service call out fees required for the works and materials to be repaired to normal working order subject to the following terms and conditions.

The benefits given to you by this warranty are in addition to any other rights and remedies you may have under any law in relation to the goods or services to which this warranty relates.

The maximum amount payable by Us under this warranty is limited to the price paid by you for the works inclusive of GST. This warranty does not extend to products used in the works which are not manufactured by us. Such products are covered only by the manufacturer’s warranty and any guarantee expressed or implied by mandatory provisions of law. This warranty as far as may be permitted by law excludes liability for any consequential loss or claims for damage to persons or property resulting from either directly or indirectly from any failure or fault of the works. This warranty shall not apply unless the works have been paid for in full.

This warranty does not cover the following:

• Consumables including light globes, fluorescent tubes, batteries, fuses or filters
• Normal maintenance costs
• Product recalls
• Appliances, materials or parts thereof, that are supplied by the client/builder for installation, and that are required to be installed for the warranty of a product from the manufacturer, and its functionality. These correct items are the responsibility of supplying customer. Highgrade Electrical Pty Ltd will install what has been supplied, as long as the items are not visibly damaged prior to their installation. 

Damage caused by:

• Negligent, accidental, or deliberate misuse
• Unauthorized repairs or modifications
• Mechanical damage from other trades/person or persons.
• Liquid penetration
• Electrical interferences, power surges, voltage fluctuations, or lightning
• Vermin, pests, or insects
• Rust or corrosion
• Abnormal or excessive usage
• Wrong parts, materials or components, supplied to Highgrade Electrical Pty Ltd from the client/builder.

You must notify us in writing of any claim under this warranty period. Your notification must be forwarded to us at info@highgradelectrical.com.au You must bear your own expenses incurred by you in making a claim under this warranty.